FAQ in PRVA POMOC ZA NET2PHONE

POZOR: Vsem, ki bi radi prihranili pri mednarodnem telefoniranju pa vam DeltaThree/Net2Phone ne deluje zadosti dobro ( zaradi VAŠE slabe (mogoce celo analogne) telefonske linije, pocasnega interneta ipd ali pa kar je se bolj mogoce, da se vam zdi NEPRAKTICNO vedno prizigati racunalnik,se priklopiti na internet, uporabljati mikrofon ter slusalke itd ko bi radi telefonirali v tujino, vam svetujem da si ogledate tole stran:"Callback telefoniranje" (kliknete lahko tudi na povezavo "CallBack" v meniju na levi), kjer je opisano kako se da POCENI telefonirati v tujino tudi z uporabo navadnega telefona!
Seveda si prej le snamite DeltaThree/Net2Phone in preverite , kako ta stvar deluje!

Nekaj tehnicnih odgovorov je zaenkrat v anglescini!

Je pa na tej strani kar nekaj vprasanj v slovenscini.To so najpogostejsa vprasanja,ki mi jih posiljajo ljudje in jim jaz odgovarjam.Ce imate kaksno vprasanje,na katerega ni tu odgovorjeno, mi posljite e-mail in vam bom odgovoril ter ga dal na to stran!

Najpogostejsa vprasanja in odgovori(v slovenscini):

1.Kaj sploh je Net2phone,za koga je namenjem in kako deluje?
Net2phone je program,s katerim lahko klicete z vasim PC-jem katerikoli telefon na svetu! In to zelo poceni(seznam tarif/cen)! Deluje takole:

Z vasim PC-jem in programom Net2phone poklicete neko stevilko in vas glas se nato prek INTERNETA prenese do RACUNALNIKA v AMERIKI,od tam pa po njihovi CENTRALI(torej po navadnih TELEFONSKIH LINIJAH in ne vec po INTERNETU do tistega,ki ga klicete)

Komu je namenjem? VSEM, ki majo sorodnike,znance ali prijatelje v tujih drzavah in jih "ne upajo" klicati,ker bodo potem dobili VELIK telefonski racun od Telekoma ,potem za podjetnike,obrtnike in vse, ki veliko telefonirajo v tujino!
Skratka za VSE,ki bi radi prihranili denar pri telefoniranju (v tujino!)

2.Cakaj,ali potem moj   klic potuje najprej v Ameriko in od tod v drzavo,ki jo klicem? Torej ce klicem,recimo iz Slovenije v Slovenijo(ali Hrvasko),gre najprej moj klic v Ameriko in nato v Slovenijo(ali Hrvasko)?
Tocno tako! Kajti vas "klic" potuje v Ameriko po internetu, v drzavo ,ki jo klicete pa po navadnih linijah!

3.Kako je lahko telefoniranje tako poceni?
Poglejte,telefoniranje z programom Net2phone je sestavljeno iz dveh korakov:
1.Prenos VASEGA glasu do racunalnika/centrale v Ameriki po internetu
2.dejanski klic,ki ga gre po telefonskih linijah IZ Amerike

Ker je prvi korak navaden prenos zvoka prek interneta,je ta zastonj(saj "datoteke" lahko prenasamo zastonj - npr.FTP,download itd).Torej je dejanski strosek le pri drugem koraku - dejanskem klicu,ki ga gre po telefonskih linijah IZ Amerike!
Ker pa v Ameriki ni monopola pri telefonskih storitvah in je konkurenca res huda,so ponudniki PRISILJENI nizati cene,da ostanejo konkurencni! Lokalni klici so v Ameriki celo zastonj.Torej nizke cene so zato, ker je Amerika leta pred vsemi drzavami na svetu glede telekomunikacij!

4.Kaj je ta "famozna" stevilka  "90",ki jo lahko klicem z prog.Net2phone?
To je stevilka v AMERIKI in je namenjena vsem, ki imajo probleme z programom Net2Phone! Ta stevilka je ZASTONJ,torej ne placate nic za klic v Ameriko. Na tej stevilki se vam oglasijo PRAVI ljudje,ki cel dan samo odgovarjajo na vprasanja(seveda v anglescini).Ce so vsi zasedeni,boste najprej dobili tajnico,ki vam bo povedala ,da malo pocakate,da se linija sprosti. Tej osebi lahko tudo poveste,da bi radi dali denar na svoj account,ce nocete tega poceti prek njihove domace strani(ki pa je kodirana in zascitena pred zlorabami-128 bitni kljuc, tako da se ni treba bati).
Ker jaz ze dolgo casa uporabljam Net2phone in vem kar dosti o tem, vam svetujem,da najprej vprasate mene(posljite e-mail). Bo hitreje pa se v slovenscini! :)

5. Najprej, tale stran je nora!!!!  Malo je takih tipov kot si ti"vi" :)
V bistvu bi se ti zahvalil za te informacije in vse ostalo in upam da boš objavil   "ŠE"  kaj pametnega. :)   KEZ:)
Ja,kaj naj drugega recem kot hvala! :)
Sem ze kar nekaj pisem dobil,ki so se mi zahvaljevali,da sem jim "odkril" Net2phone, s katerim lahko res prihranijo denar! Jaz ga prihranim in upam,da ga boste tudi vi!
Seveda se bom se potrudil,da bom kaj dobrega nasel! :)

6.V tabeli z tarifami pise Germany(Nemcija)- 0.10 ? Kaj toliko stane ce klicem v Nemcijo ali iz Nemcije? Je kaksna razlika ,ce klicem V Nemcijo iz Slovenije ali iz Kanade,Egipta,Zambije itd?
Germany(Nemcija) - 0.10  pomeni, da minuta klica v Nemcijo stane 10 centov! Vse drzave in cene poleg njih cene so misljene kot ciljne drzave,torej drzave V katere klicete! In cisto vseeno je OD kod,torej IZ katere drzave klicete ciljno drzavo(tule Nemcijo)! Cena OD KODERKOLI (pa naj bo to Kanada,Hrvaska,Aruba,Zimbabve itd) v Nemcijo je 10 centov na minuto! Isto (razen cene) velja za vse drzave na spisku.

7. Lep pozdrav. NIè mi ni jasno. Lepo se imejte še naprej. Andrej
Ja,tudi taka pisma dobivam! :)

8.Kaj je zdaj zastonj in kaj je treba placati?
ZASTONJ je vse razen dejanskega stroska klica(saj ta ne more biti zastonj!)
"Stvar" pa poteka takole:
Vi lahko klicete zastonj SAMO stevilke v Ameriki 1-800 in 1-888 ter stevilko "90",ki je za pomoc!

Za klicanje KAMORKOLI na svetu pa morate dodati denar na svoj account! Seveda se denar nakaze vnaprej,kajti to je EDINI nacin, da oni dobijo denar, ki ga vi potelefonirate! Zdi se mi da vam oni ne odstejejo denarja naenkrat,ampak si "rezervirajo" tistih 25$(ali vec,odvisno kolikor ste nakazali) na vasem racunu in potem se vam to odsteva! Ce recimo nakazete 25$ se vam bo pac od te vsote odsteval denar,ki ga boste porabili za telefoniranje(recimo ce boste klicali v Ameriko se vam bo od 25$ vsako minuto odstelo 10 centov.No v bistvu se vam vsaih 6 sekund odsteje 1.6 centa,kar je dosti bolj ugodno). Ko ste namrec registrirali
Net2phone ste si izbrali PIN stevilko in nato dobili account stevilko! Sem gor boste dajali/nakazovali  denar!

9.Kaj je to PIN in account stevilka?
To je v bistvu nekaj podobnega kot uporabnisko ime(username) ter sifra(password)!
PIN si izberete sami pri registraciji ,account stevilko pa boste dobili na podlagi podatkov in PIN stevilke takoj po registraciji! Na to account stevilko boste potem nakazovali denar.

10.Pozabil sem PIN stevilko in/ali account stevilko?Kaj zdaj?
Za account stevilko ni problema: V menuju "Acct" izberite "Account number".
Ce pa pozabite PIN, pa so lahko problemi.Zakaj? To je tako kot ce pozabite geslo.Ce se vam to zgodi, mi posljite e-mail , da vam pomagam.
Zato se enkrat povdarim, da si ZAPISITE PIN stevilko nekam, ali si izberite tako, ki si jo je lahko zapomniti! Ce uporabljate Net2phone doma in samo vi potem  ko boste hoteli klicati in vas bo Net2phone prosil za PIN stevilko, izberite "Save PIN to Disk" in kliknite "Yes".

11.Kaj lahko uporabljam samo moj Net2phone doma ali tudi druge/v sluzbi?
Ena izmed dobrih lastnosti Net2phonea je ,da lahko s svojo account stevilko telefonirate s kateregakoli Net2phonea! Edino kar je potrebno je da imate svojo PIN in account stevilko,kar pomeni,da morate downloadati SVOJ Net2phone doma.Ce je doma povezava in kvaliteta preslaba,lahko uporabljate drugega(recimo v sluzbi,kjer je povezava hitra),lahko pa seveda OBA! Ce imate recimo v sluzbi nalozen Net2phone in ima vsak usluzbenec svojo account in PIN stevilko,lahko vsi uporabljajo en Net2phone in denar se bo odsteval tistemu , ki telefonira! Super za majhna podjetja! Cool,kajne?

12.Lepo,ampak kako uporabljati svoj account na tujem Net2phoneu?
Enostavno! V menuju "Acct" izberite "Use Other Account"! Ko boste stelefonirali,se enkrat izberite isto,tako da se ta moznost odkljuka!

13 .Meni ni jasno kako poteka klicanje! Kaj je treba zavrteti poleg dejanske stevilke?
Prosil bi vas , da mi poveste postopek npr, da hocem klicati stevilko npr
061-22456(stevilka je izmisljena) . Kaj tocno moram narediti ?  Ali vseeno klicem 90?

Glede klicanja navadnih stevilk:
Za klicanje navadnih stevilk NI potrebno,torej NE SMETE (niti to ne gre tako!) klicati90! 90 je le stevilka za pomoc uporabnikom Net2Phonea po vsem vsetu! Torej klicanje poteka brez stevilke 90! Vsi, ki ne klicejo V Ameriko, Canado ali Karibske otoke, morajo klicati stevilke po tem vrstnem redu:

011 + koda drzave + omrezna supina + stevilka

Primer: ce bi naprimer hoteli klicati nekoga v Slovenijo(iz Slovenije
ali od koderkoli,ni vazno od kod klicemo),ki ima stevilko 22-456 in je v
Ljubljani(061) - stevilko sem si napamet izmislil-, bi klicali takole:

011 + 386 + 61 + 22456

seveda brez plusov in presledkov(ti so le zaradi razlage:

0113866122456

011  -to morate vedno zavrteti,ne glede kam klicete
386  -mednarodna koda Slovenije
61  -omrezna skupina v Sloveniji(Ljubljana)
22456 - dejanska stevilka osebe,ki jo klicete

Vsi, ki klicejo V Ameriko,Canado ali Karibske otoke pa naj  zavrtijo(seveda brez plusov) :

1+omrezna skupina(ZIP)+stevilka

14.Ali lahko klicem na Mobitel,GSM...
Lahko,vendar nisem cisto preprican,kako se odsteva denar.Mislim, da je celo ista tarifa.
V "najslabsem " primeru se impulzi stejejo malo hitreje! Poskusite pa boste videli! :)

15.Kako nakazem denar?
Denar lahko nakazete s kreditno kartico z uporabo net2phone programa:
Kliknite na zeleni znak dollar($) in izberite "purchase time" (isto lahko naredite iz menujev)!

Nato boste lahko izbirali kako daste denar na account! Prvic pojdite na web site,da zberejo vase podatke,
drugic pa lahko kar z uporabo net2phone programa!

Tam izpolnite vse potrebno in v kratkem casu boste lahko telefonirali kamorkoli na svetu in kar lepo prihranili!

16.Ne bi rad dal stevilko kreditne kartice prek interneta! Je se kak drugi nacin?
Je kar nekaj nacinov,vendar je tale najbolj prakticen!
Ce imate kreditno kartico ,pa je ne bi radi vpisali na njihovi strani,kjer se polni account,potem je najboljsa resitev tole (za to morate malo vedeti anglesko)::

Z programom Net2phone poklicite stevilko "90" in tistemu ,ki se oglasi,povejte,da bi radi nakazali denar na
account.Nato vam bo on dal nadaljna navodila!Ne bojte se,oseba ,ki se javi dela pri IDT-ju (proizvajalec
programa Net2phone) in on je ravno zato tam,da pomaga!

Lahko pa z navadnim telefonom poklicete tele stevilke(te naj bi bile zastonj):
in tu poveste ,da bi dali denar na account!

1-800-438-8879 ali  1-201-928-2990  

Mislim,da je treba pred tema stevilkama zavrteti kodo ZDA,nisem tocno preprican
(vprasajte na informacije 988 ,ce je treba kaj prej zavrteti,preden poklicete te stevilke v AMERIKI)

Potem lahko placate tako,da izpolnite obrazec in to posljete po faxu na (201) 692-3361.
Vendar bodo tedaj zahtevali neko potrdilo(fax statement bill).

Lahko tudi nakazete denar na njihovo banko(wire transfer),vendar vam potem banka nekaj zaracuna(naša)!
Njihov naslov je

First Union Bank, N.A.
239 Main Street
Hackensack NJ, 07601
Routing #031201467, for credit to the account of:
Net2Phone, Account #2079950019358

To pokazite usluzbenki v bank in povejte,da bi radi nakazali denar na ta racun,ona bo ze vedela kako naprej!
Nakazete lahko 25,50 in 100 dolarjev(mogoce lahko tudi drugo,vendar nisem preprican,
zato raje nakazite eno izmed teh stevilk)

Ja, takoj ko nakazete denar,jim posljite na e-mail  billing@net2phone.com
svojo account stevilko in povejte,da ste nakazali denar,koliko,vase podatke. v SUBJECT napisite wire!

Lahko tudi posljete cek,vendar mora biti minimum 100$!

Veste,ti vsi nacini so tako zapleteni(in jih je tesko razumeti,pa se cisto jasno ni),da jih do zdaj se nihce ni
uporabljal (vsi kar prek interneta). Se enkrat vam priporocam,da nakazete denar prek interneta ali pa poklicete "90" in tam poveste svoje podatke(kajti ta server,kjer poteka transakcija je zakodiran in zasciten - 128 bitno kodiranje,tako da se res nic ne more zgoditi).
Do zdaj se nihce ni imel nobenega  problema z nakazilom prek interneta! Veste, podjetje IDT je zelo znano
in ima velik ugled (oni so pionirji internet telefonije in pred kratkim NET2PHONE vkljucili celo v
Netscape communicator!),tako da se ne smejo "zajebavati", da bi kaj slo narobe!Tudi jaz nisem
imel nobenih problemov in niti enega pisma nisem dobil, da bi prislo do kake zlorabe ali podobno

Tukaj je se angleska razlicica odgovorov:

We accept Master Card, Visa, Discover, and American Express. You can charge your credit card
immediately over our secure server.
To submit your order via fax, please print and complete the fax order form.
To order over the telephone, please dial 90 on your Net2Phone keypad and have your credit information ready.
To order by money wire, please send your wire to:

First Union Bank, N.A.
239 Main Street
Hackensack NJ, 07601
Routing #031201467, for credit to the account of:
Net2Phone, Account #2079950019358

To help expedite your order, please fax the receipt of your wire transfer with your 12 digit account number
to 201-692-3382, or e-mail billing@net2phone.com with the word wire in the subject heading.
To order by check, please send your check to:

Net2Phone
171 Main St
Second floor
Hackensack NJ 07601
USA
Att: Finance Dept

Note: Any check drawn on a bank outside of the United States must be no less than $100,
or it will not be processed. To help expedite your order, please fax a copy of your check with your
12 digit account  number to 201-692-3382, or e-mail billing@net2phone.com
with the word check in the subject heading.

Downloading & Installing Problems
(Problemi z "downloadanjem" in namestitvijo)

"site is empty"
The message, "the site is empty," is a temporary message. Please attempt to visit our site again and attempt to re-download.

"DNS not ready:"
If, when downloading, you receive the message, "DNS not ready", attempt to download again. If the problem persists, please check with your Internet provider.

"The FTP session never comes up:"
If, when trying to download the Net2Phone software, the FTP session does not come up, try to download again later.

"CRC error" 
Try re-downloading.

VOP9Ma4e, VOP9M8ri, VOP9Macl, VOP9Maq9, unsupported
Re-download again and please make sure no applications are open at the time.

After I run the program, all letters appear as funny characters.
Please re-download the software.

 

Sound Problems
(Problemi z zvokom)

I am experiencing excessive echo.
If you are getting a tremendous amount of echo, it had to do with packet loss. Possibly, the Internet is very slow at that time. You are getting a tremendous amount of echo to substitute the packet loss.

You may have your microphone and speakers set too high within Windows. If so, you can lower the settings on both the microphone and speakers. Windows 95 users can do this by clicking on Start, Settings, Control Panel, Multimedia and Audio. Remember when you are finished to press Apply.

Telephone end is receiving tremendous echo
Make sure that the Volume Control for the microphone is set to 0 (this is not the recording control which should be set to the maximum).
Reduce the PC speaker volume.
Move the PC microphone as far away from the PC speakers as possible.
Use a directional PC microphone.
Use a headset instead of speakers on the PC.

Can I test the microphone and speakers before placing a call?
The software does not have the capability to test the microphone and speakers with the software before placing a call. We do recommend that you test it with your mixer.

The voices sound choppy, and is breaking up
The reason the call may sound choppy at times is that the quality of the call is dependent on the Internet. Since your voices are carried in packets over the Internet, any interruption will cause packet loss. The packet loss can be minimized (and the quality of the call maximized) by using Net2Phone during times off peak hours. Please contact your service provider for these low volume times.

With bad sound, would it help to lower the sampling rate on my computer in order to reduce the amount of digital packets?
No. Our software has fixed rates.

I hear the remote party but they cannot hear me.
If prior to opening the program the message "cannot open wave input device" appears, please reboot your machine since this will effect Net2Phone.

If this does not happen but you are still getting no sound, make sure you read the instructions on how to make a Net2Phone call.

Also, try raising the volume of your microphone. This is done by double clicking on the speaker icon on the bottom right of your screen in Windows 95. Once the menu appears, adjust the wave option accordingly. You should not have to be on the maximum setting to be heard. If you set this too high, it may hurt the sound quality.

If you are using Windows 95, you could raise the volume by clicking Start, Settings, Control Panel. In the Control Panel menu, you should select Multimedia, and where it says recording, raise the volume and microphone settings. Remember to press APPLY before OK.

If you have any non-essential software running, that may effect the quality of your call. Close all non-essential software when running Net2Phone. There may be applications that are affecting your multimedia system that you don't even know are running.

Make sure your microphone is connected properly to your computer.

General Software and Related Problems
(Splosno o programu in z njim povezani problemi)

 

Firewall
This information should be provided to the maintainer of your firewall:
Net2Phone uses one TCP/IP and one UDP/IP socket on the PC. The UDP socket is used for starting the call and for exchange of voice packets. The Net2Phone servers connect to the TCP socket resulting in a TCP connection on a new, anonymous socket on the PC. The new version (5.02 or later) of Net2Phone allows you to specify the port numbers for both the UDP socket and TCP socket. By default, new sockets are used for each call. If you specify either or both socket numbers, those ports will always be used. To specify the port numbers, enter the following lines in the [CONFIG] section of your NET2FONE.INI file located in your C:\WINDOWS directory:

Full Name
Twelve digit account number that they would like activated.
Old account number (if available)
Debt card number.

If you would like to have more than one account activated, include those numbers as well.

Your account in use.
It is possible that the last time you placed a call it was not ended properly and the server still thinks that you are logged on. Please wait about twenty minutes from the time that you received the message and then try again. If the message continues to appear, email support@net2phone.com

insufficient memory.
If you received this message, please make sure of the following:

1. That you have at least 4 Meg of RAM
2. That all non-essential applications are closed.

If you continue to receive this message and are using Windows 3.x, run Memmaker through express setup (for help with this process, contact Microsoft technical support.)
If the insufficient memory message continues to appear, contact your computer vendor and request information on how to optimize your memory.

CPU and UNDER are flashing in the back display and interrupting the call.
This is an indication that your machine is not fast enough to handle the call. It is possible that you have an older com chip. If you are using a laptop computer, turn off the extra power savers. (Try using the latest version of Net2Phone and see if it helps.)

Computer keeps freezing when trying to place a call.
Try redownloading the latest version of Net2Phone Beta.

Program has performed an illegal action. Your computer will shut down.
This is a Windows 95 generated error. For information on dealing with this message, you should contact Microsoft technical support.

Will Net2Phone work with MIRO WAVE-CONNECT 34 mwave?
Make sure no other applications are using your soundcard. Net2Phone cannot be used with an mwave modem/sound card.

Does Net2Phone have plans to support Linux (UNIX variants)?
No.

I have two ISP's. When I run Net2Phone it defaults to one. How can I default it to the other?
Before placing a call you have the ability to log onto any provider you would like. Once you have dialed into the POP you can then bring up Net2Phone and place the call.

How do I make the computer recognize Full Duplex?
You cannot make the computer recognize Full Duplex. You have to make sure that your settings for full duplex are correct and Net2Phone will automatically recognize it.

Can I use Net2Phone if I connect to my ISP through a SLIRP?
Net2phone cannot be used with a SLIRP account.

Can I use Net2Phone with Windows 95 Dial Up Networking?
Yes, it is possible.

Invalid Account/PIN
The Invalid Account PIN message is a part of a security function, in place to protect the customer. If you enter the wrong 5 digit PIN, the system will lock for at least one hour.

Èe vam kaj ni jasno in ne razumete ali imate pripombe, mi pošljite e-mail na ta naslov:

POŠLJITE E-MAIL

Èe bom vedel odgovor, vam bom èimprej odgovoril!(Odgovor boste dobili v vsakem primeru :)

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